PRODUCTS

Are your products safe to use for kids and persons with allergies or sensitive skin?

Yes, the gentle formulas and natural ingredients make all products suitable for persons with sensitive skin or allergies. Our formulas were created to be gentle and nourishing on your skin whilst also providing a powerful clean.

Are the fragrances of natural origin?

No, our perfumes are synthetic to maintain a low level of allergens. Our perfumes meet the requirements for ”Bra Miljöval” (certification for “Good Environmental Choice). Natural perfumes often have classifications that does not meet the ecolabels of Svanen (Nordic Ecolabel) and Bra Miljöval. In addition, the natural perfumes have a high content of allergens.

How do I use the spray in Kitchen Cleaner/Bathroom Cleaner/Fabric Freshener?

On the neck of the spray you will find a small round button with an on/off position. When you receive the product at home the first time make sure you switch the position from off to on by pushing the button to the other side of the neck on the spray. Before first use prepare the product by spraying a few times before product comes up through the spray. 

Can I use the cleaning sprays on all surfaces?

Our Bathroom Cleaner is optimal for glass and gentle towards sensitive materials. The spray is very effective towards chalc thanks to a low pH-value. However, this means that you should be a little careful if you have, for example, tiles in the bathroom of limestone or marble that are sensitive to low pH care. It may be that the surface may become slightly dull when using Bathroom Cleaner, so please try carefully if you have this material in the bathroom.

Our Kitchen Cleaner is optimal for metal, but also fits well on sensitive materials such as plastic and plexiglass. It also works well as a window cleaner if you dilute the concentration a little. It has a higher pH value than Bathroom Cleaner so it also works well on natural stone materials such as marble or limestone.

Why do you not have an eco-label on your products?

Our formulas have a very high grade of natural and sustainable ingredients, which is stated in the INCI list. We have not found an eco-label that we feel our internationally established and at the same time puts the criteries high enough. We go above and beyond with our own criteras for a formula that keeps a very low CDV-value.

Why do you have warning texts and signs on your products?

The pictogram comes from EU’s CLP regulation about classification and labelling. The only thins this concerns is if your get the product in contact with your eyes. Eyeirritation has nothing to do with environmental impact. Some brands try to go around this but we want to be transparent that the formulas can have an irritating effect if in contact with eyes.

You have a Give-Back, where does the money go and how much?

”To protect the oceans – the worlds largest ecosystem – is a vital part of our mission statement. Therefor it is important for us to give back to projects that protects our oceans, seas and waterways for coming generations. We have chosen to support Naturskyddsföreningens work for healthier and living oceans and waterways. A minimum of 5% of all sales on this website go to their work for the oceans. Read more about what Naturskyddsföreningen is doing within this area:

https://www.naturskyddsforeningen.se/lar-dig-mer/hav-och-vatten/

Are your products vegan?

Yes, all our products are 100% vegan.

Are your products tested on animals?

Our products are not tested on animals, our formulas are made cruelty-free.

Is your packaging sustainable?

Yes, our packaging is made of 100% recycled plastics and the bottles are recyclable.

How do you use the liquid detergents in the washing machines?

You pour the formula in the compartment for detergents, most machines have a marker that shows how many ml you have dosed. Make sure not to use more product than necessary. Read the instructions on the bottle to see accurate dosage. You can also use a small dosage ball that you put inside the machine.

SHIPPING

Are your transports sustainable and Co2 compensated?

Yes, our transports are Co2 neutral and we use a special type of packaging that is expandable. This way we can achieve a perfect fit and minimize transportation volumes.

Where do you ship?

We currently only ship within Sweden.

How much does shipping cost?

The shipping cost is automatically calculated in the checkout for the actual delivery address and country. We offer free shipping on orders over 300SEK within Sweden.

How long will it take to get my order?

We typically process orders within 1-2 business days once your order is placed. Depending on your shipping address, you can expect to receive your delivery within 3-5 business days.

Can I track my order?

After your order is placed you will receive an order confirmation. Once your order has been processed and is ready to ship, you will receive a shipping confirmation email along with your tracking number.

OTHER

Any questions?

We love to hear from you! Any questions or comments you might have, please reach out to us via e-mail; contact@fiveoceans-home.com or DM through our social channels.